How to Ensure Faster Response Times

At Morgan & Westfield, our team is here to work with you to get the best possible result for selling your business. We are here to answer any questions you may have during this process, and we are committed to replying to your emails and phone calls within 24 business hours. In order to help us respond quickly to you, there are a few things we would like for you to keep in mind.

The following are tips to ensure you receive a prompt response:

  • We promise a 24-business hour response time to your calls and emails. Please be patient as we process all phone calls and messages in the order they are received.
  • Please do not send the same message to us via multiple channels, such as through both email and phone. One message is always sufficient; sorting through and reviewing multiple messages hampers our ability to get back to you in a timely manner.
  • Sending multiple messages, or the same message through multiple channels, slows us down. Any message sent to multiple parties in Morgan & Westfield is held until our daily staff meeting for discussion before we respond. This avoids duplicate or conflicting replies but results in a delay in our response.
  • The only time it may be practical to send a message through multiple channels or follow up is if we do not respond to your initial message in 24 business hours, which rarely happens (though things do occasionally slip through the cracks).
  • Patience is essential when selling your business. Accuracy and thoroughness are critical, but these may end up compromised when timelines are unnecessarily rushed. We respectfully ask that you exercise patience and give us the time we need to do our job.